Frequently Asked About Our Terms
We may suspend your account immediately and forfeit any balance. Breaches include using multiple accounts, playing from a restricted region, or engaging in fraud. A suspension is typically permanent, but you can appeal by contacting support within 30 days.
Yes. Go to account settings, select 'Close Account', and confirm. Your balance is paid out via your original deposit method (DANA, OVO, GoPay or QRIS) within 24 hours of verification. You can reopen a new account after 30 days.
Use the 'Forgot Password' link on the login page. A reset email arrives within two minutes. If your account is locked due to suspicious activity, live chat support will help verify your identity and unlock it, usually within an hour.
Yes, where local law permits. After you request a withdrawal, we verify your identity (usually instant), then process the payment to your linked DANA, OVO, GoPay or QRIS account. Most clear within an hour; some banks take up to 24 hours.
No. Terms prohibit duplicate accounts. If we detect more than one account under your name, phone or email, we'll suspend all of them and forfeit balances. If accidental, explain to support — they may reinstate one account.
A suspension locks your login and balance. We suspend for inactivity, account updates, or suspected fraud. Most suspensions are lifted within 48 hours once we verify your details. Check your email for the reason and next steps.
Our Terms apply to all accounts. However, some rules differ depending on where you live — eligibility for withdrawals, payment methods and certain features depends on local law. If unclear, ask support which rules apply to your region.
